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Branded customer channels

Turn your supplier brand into the customer’s fastest route to reorder.

Porosi combines your own iOS and Android app identity with branded web ordering. Every channel opens the same customer account, product context and history, and every submitted order reaches the same supplier operation.

Turn your supplier brand into the customer’s fastest route to reorder.
Customer-facing orderingSupplier control after checkout
Supplier-branded experienceAccount-aware orderingConnected staff workflow
The operational job

Brand recognition creates the shortcut; account relevance keeps customers using it.

A branded icon alone cannot change ordering habits. Buyers return when the app gets them to familiar products, correct prices and a completed basket faster than the old manual channel.

Recognisable entry point

Your supplier name and app identity sit on the device customers use to order.

Relevant buying experience

Usuals, favourites, history and account context reduce repeat-order effort.

Responsive supplier service

Order notes and exceptions reach the team that already knows the customer.

How the order moves

Design adoption around ordering moments, not download counts.

Porosi helps suppliers cover mobile top-ups, planned browser baskets and assisted staff orders without splitting the customer history.

01

Choose the first accounts

Start with high-frequency buyers whose regular baskets are ready to move.

02

Give each user the right route

Mobile buyers use the app; office users can order through the connected portal.

03

Support the first orders

Resolve access, product and price questions while the new habit forms.

04

Measure channel movement

Track which accounts reorder digitally and which still need help leaving manual channels.

The Porosi position

Porosi treats branded apps as a commercial relationship system.

The brand, account and operational response work together so the customer experience feels owned by the supplier from opening the app to receiving the order.

Direct relationship

Customers return to your supplier environment instead of a shared marketplace.

Shared account history

iOS, Android and web activity stays connected to the trade account.

Visible staff response

The supplier team can review, amend and progress what the customer submitted.

Questions

Branded ordering app questions.

Is a branded app the same as a marketplace profile?

No. Porosi creates a supplier-specific customer app identity connected to that supplier's own tenant and accounts.

Can different customer users share an account?

Porosi supports approved buyer users and account access so the ordering route reflects the customer organisation.

Can promotions and featured products appear in the app?

The supplier can use the branded ordering experience to surface relevant products while retaining account control.

How do web buyers fit?

The connected web portal covers office-led and larger baskets without creating a second order system.

Next step

Build the branded ordering journey around customers you already know.

A Porosi demo can show your likely first adopters, their familiar baskets and the supplier response that keeps them coming back.