Tell us what you are trying to do.
Search the same live guides our team uses for customer access, ordering, products, operations, invoices, Xero and supplier-branded apps.
Two teams. One useful answer.
Choose the route closest to your job. You can change it at any point, and every guide stays searchable.
Use the right identity before you troubleshoot the screen.
Most access problems become straightforward once the supplier workspace, email address and customer account are confirmed in that order.
Find the exact point where the order stopped making sense.
Use the customer-ordering guides for the path from accepting an invite to finding products, checking the price, selecting delivery and changing an existing order.
Follow the order. Then fix the handoff.
Orders, products, stock and reports are easier to diagnose when you start with the operational moment—not a generic feature name.
- 01ReceiveOrder and account context
- 02ReviewQuantity and exception decisions
- 03PickProducts, stock and substitutions
- 04DeliverRun and customer details
- 05ReportOperational evidence
Start with the Porosi order. Trace the invoice from there.
Check final order values, invoice state, the connected Xero organisation and the exact validation message before retrying a sync.
Invoice number
Exact error text
Every published guide. No dead-end categories.
Showing all published Porosi help guides.
Use the right sign-in path when a supplier invites you.
Accept an invite, browse products, place orders and reorder.
Review submitted orders and save operational decisions before invoicing.
Resolve common connection, contact, invoice, tax and stock sync failures.
Short answers before you open a full guide.
These answers come from the same published help collection and stay connected to the longer workflow.
Still stuck? Email [email protected]What should I do if my invite expired?
Ask the supplier admin to resend the invite to the same email address, then accept it from the newest email.
Why can I not see products?
Check the selected customer account first. The product may also be inactive, unavailable or outside the catalogue assigned by the supplier.
Why is checkout disabled?
Check the delivery date, unavailable products, quantity or unit warnings, cut-off rules and any minimum-order rule.
What should I send when Xero sync fails?
Send the supplier workspace, customer, order or invoice number, timestamp and the exact error shown in Porosi.
Send the context once. Help us get to the answer faster.
Include the supplier workspace, user email, screen or URL, what you expected, what happened, and any order, invoice or error reference.