Harbour KitchenPasted message · 22:47
Hi, usual two boxes plum toms, 5k red onions and basil x8 for Thursday cheers — Sam
SenseAI order intake by Porosi
Stop retyping orders. Start the day ready to fulfil.
Sense turns the messages and voice notes your customers already send into review-ready Porosi orders—giving your team less admin, fewer avoidable mistakes and more time to serve and sell.
Your team gets the time back. Sense prepares the order; your people review it and focus on customers, exceptions and growth.
Sense workspace
Illustrative workflow
Draft ready to reviewMatched to Harbour Kitchen
DeliveryThursday 23 JulyAccount match
Plum tomatoesBox · customer range2High
Red onionsKg · account price5High
Fresh basilBunch · recent pattern8Check
Pattern found: “basil x8” matched the unit used on this customer’s reviewed orders.
Less order adminFewer avoidable mistakesFaster morningsCustomers order their wayMore capacity to grow
01 The business case
Your best people should not spend every morning copying orders.
Manual order entry turns the busiest part of the day into a backlog before picking has even started.
Sense takes the repetitive work out of reading, matching and re-keying incoming orders. Your team starts from a prepared draft, spends its time on the exceptions and moves good orders towards fulfilment sooner.
Time back
Give the order desk its morning back.
Start from prepared drafts instead of a pile of messages waiting to be copied.
Accuracy
Catch costly mistakes before they reach picking.
Keep the original request beside the order and surface the lines that need a human decision.
Capacity
Handle growth without growing the admin pile.
Take on more order volume while experienced people stay focused on service, sales and problem-solving.
02 A better morning
From incoming order to ready for fulfilment—with less work in between.
Customers keep the ordering habits that suit them. Sense removes the repetitive preparation, and your team keeps the final say.
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01
No customer retraining
Let customers order the way they already do.
Bring the email, message or voice note into Sense without asking the customer to learn another ordering routine.
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02
Less retyping
Start with the order already prepared.
Sense builds a review-ready draft from the customer’s request, your product range and the account’s known patterns.
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03
Attention where it pays
Check exceptions instead of rebuilding every line.
The original request stays beside the draft, so your team can resolve the few things that need judgment.
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04
Faster handoff
Move approved orders into fulfilment sooner.
Once reviewed, the order joins the normal Porosi workflow for the rest of the operation.
03 Compounding time savings
The more familiar the customer, the less repetitive work your team should do.
Regular customers use shorthand, repeat patterns and expect you to remember the details. Sense can use reviewed orders and corrections to make future drafts quicker and easier to check—without taking control away from your team.
Fewer repeated corrections. Reviewed choices can help Sense prepare the next similar order more consistently.
Customer knowledge stays with the business. Approved patterns remain useful even when another team member handles the order.
Experienced people focus on exceptions. Routine lines move faster while unusual requests still get human attention.
Customer knowledge
Illustrative state
HK
Harbour KitchenFamiliar order pattern
Less rework
Source phrase“basil x8”
Recent reviewed patternFresh basil · 8 bunches
Sense proposal8 bunches
History helped resolve the unit. Reviewer should still confirm.
04 Automation without losing control
Let Sense handle the busywork. Keep your team on the decisions.
The goal is not to replace the order desk. It is to stop experienced people spending their day typing information the customer has already provided.
- 01
Clear a backlog before the day can move.
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Read and retype every customer order.
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Rely on memory to interpret shorthand.
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Discover mistakes further downstream.
- 05
Lose time that could be spent serving and selling.
- 01
Start with prepared order drafts.
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Focus attention on exceptions and changes.
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Keep the customer’s original request in view.
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Resolve uncertainty before fulfilment.
- 05
Move one reviewed order through Porosi.
Sense handles the repetition
Your team handles the customer.
- Less time spent re-keying
- Fewer avoidable order mistakes
- Faster handoff to fulfilment
- More time for service and sales
05 One order operation
More orders handled. Fewer things falling through the cracks.
Customers who use your app or web shop stay in the structured route. Sense helps turn the messages and voice notes that still reach the order desk into the same Porosi workflow—so the business is not split across two ways of working.
Customer self-serviceBranded app & web
Clean orders with less admin from the start.
Order deskSense-assisted intake
Messy orders become review-ready drafts.
A cleaner handoff to picking and operations.
More time for exceptions, changes and relationships.
One approved record for finance and integrations.
What the business gets
One place to work instead of orders spread across messages and notes
Faster order handling with less repetitive preparation
More capacity for service, sales and growth
06 Questions, answered
What wholesalers want to know before putting Sense to work.
The business case is simple: less repetitive admin, fewer avoidable mistakes and more time for the work that keeps customers loyal.
How much time can Sense save our team?
That depends on your order volume, formats and complexity. Sense is designed to remove repetitive reading, matching and re-keying from each order. In a demo, we use real examples from your order desk to show where time can be removed and what still needs review.
Do customers have to change how they order?
No. Sense is for the unstructured orders customers already send. Today, staff can paste text copied from email, WhatsApp, SMS or notes and upload supported voice recordings. Any direct connected-channel intake is agreed during rollout rather than assumed.
Does Sense replace the order desk?
No. Sense gives the order desk a prepared draft so people can focus on exceptions, customer service, sales and final approval. Your team decides what becomes a Porosi order.
Will Sense reduce order mistakes?
Sense is designed to reduce avoidable re-keying and interpretation mistakes by keeping the customer’s request visible and flagging uncertain or unknown items. It does not promise perfect automation; review stays in the workflow.
Can Sense understand each customer’s shorthand?
Sense can use the customer’s reviewed order patterns and your product range to help interpret familiar phrases, quantities and units. Unusual or unclear requests stay visible for a person rather than being silently guessed.
What happens after the order is approved?
After review, the Sense-created draft becomes a normal Porosi order and moves through the same fulfilment workflow as your other orders. Any finance or external-system handoff follows the configuration and approvals already agreed for your business.
Sense AI order intake
See how much of your morning Sense can give back.
Bring a real order to the demo. We will show the admin Sense can remove, the decisions your team keeps and how the reviewed order moves towards fulfilment.
Or call +44 07927 994619