Email orders
Connect your Microsoft 365 order mailbox or forward customer emails into Sense.
Order emails → prepared draftsPOROSI SENSE
Every way they order.
One place to review.
Emails. WhatsApp. Answerphones. Sense turns incoming messages into prepared orders, ready for your team to check. Free to use. Always included with Porosi.
Hi, can we have 2 boxes of tomatoes and 8 bunches of basil for Friday? Back door delivery please.The words your customer already uses.
Prepared Porosi order
Ready to review
Harbour Kitchen
| Product | Quantity |
|---|---|
| Tomatoes | 2 boxes |
| Fresh basil | 8 bunches |
DeliveryFriday · Back door
Your channels.
Connected to
your order desk.
Customers keep their habits. Your team gets a single place to review the work.
WhatsApp messages
Bring supported messages and voice notes in through your connected WhatsApp Business account.
Messages and voice notes → your review queueAnswerphones & voicemail
Forward recordings from a compatible voicemail-to-email system. Sense transcribes the request and prepares the order.
Recorded orders → readable, reviewable detailsWe check compatibility and set up your connections during onboarding. Pasted text and supported recording uploads are available too.
AN ORDER’S JOURNEY
From a customer’s words
to your team’s next job.
-
01
Read the request
Sense extracts products, quantities, units and delivery details from the incoming message.
-
02
Match your range
Product names and familiar customer shorthand are matched against your catalogue and available context.
-
03
Check what matters
Your team checks the original message alongside the draft, including anything unclear or incomplete.
-
04
Send it into the workflow
Once confirmed, it becomes a normal Porosi order for your fulfilment team.
Prepared by Sense.
Approved by your people.
Approved by your people.
Uncertain lines stay visible. Your reviewer has the final say.
Every correction
has something to teach it.
Sense can use reviewed orders and corrections to recognise each customer’s familiar products, quantities and units.
The customer says
“8 basil, usual ones”
Your team confirmsFresh basil
8 bunches
8 bunches
The next similar orderA more familiar
starting point.
starting point.
The knowledge stays with your business. New or unusual requests still need a person’s judgement.
Give the morning back
to your team.
Less repetitionStart from a prepared order instead of an empty screen.
More time for customersLet experienced staff focus on service, sales and exceptions.
A shared way of workingKeep the request, draft and review together as order volumes grow.
Before your first order.
Included pricing, connected channels, learning and the final review. Read the current intake workflow.
Talk to the Porosi teamIs Sense free to use?
Yes. Sense is free to use and always included in every Porosi plan. There is no separate Sense subscription or add-on fee. We set up the supported order channels and staff access for your business during onboarding.
Can Sense connect to our answerphone?
Sense supports recordings forwarded by compatible voicemail-to-email systems. We check the audio format, forwarding setup and customer identification during onboarding. Your team verifies the customer and order before confirmation.
How do email and WhatsApp orders reach Sense?
Sense can monitor a selected Microsoft 365 or Outlook folder, receive forwarded emails with supported PDF, document or audio attachments, and collect text and voice notes through a connected WhatsApp Business account. Enable the chosen channels during setup; staff review the extracted order before confirmation.
Does Sense confirm orders automatically?
No. Sense prepares a review-ready draft. Your team checks the customer, product matches, quantities, units, prices and delivery details before confirming it as a Porosi order.
What does Sense learn?
Sense can use reviewed customer orders and corrections to help interpret familiar product names, shorthand, quantities and units. Learning supports future suggestions; it does not remove the need for review or guarantee a correct match.
How much time can Sense save our team?
The saving depends on order volume, formats and complexity. Bring real examples to a demo and we can show which reading, matching and re-keying tasks Sense can help with, and what still needs a person.
What happens after the order is approved?
It becomes a normal Porosi order in your existing fulfilment workflow. Finance and integration actions follow your business configuration and approvals.
Bring an order.
See Sense do the work.
An email, a WhatsApp message or a voicemail. Start with something your team handles every day.
Book a demo