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Porosi documentation

The operating manual for every connected order.

Configure products, customer accounts, pricing, ordering, fulfilment and finance in the order they depend on one another.

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DocumentationConfigure the system and understand each handoff.
Help CentreResolve a live issue or unexpected result.
REFERENCE MAP / 01 In sequence
01FoundationBrand · access · team
02CatalogueProducts · units · prices
03AccountsCustomers · rules · access
04OrdersWeb · apps · review
05OperationsPick · deliver · stock
06FinanceInvoice · Xero · export
POROSIOne order.
Every dependency.
06connected areas
24reference guides
Begin in order
01 Implementation order

Build the dependencies once. Then test the whole order.

Porosi works as one connected system, so configuration should follow the same direction as a real wholesale order.

  1. 01
    FoundationConfirm the supplier identity and team.

    Brand, workspace, staff access and implementation owner.

  2. 02
    CataloguePrepare products, units and availability.

    Use one clean product model before assigning customer prices.

  3. 03
    AccountsAttach commercial rules to customers.

    Account access, catalogue visibility, pricing and delivery context.

  4. 04
    OrderingChoose the customer ordering channels.

    Supplier-branded web ordering, iOS and Android share the account model.

  5. 05
    OperationsDefine review, pick and delivery handoffs.

    Decide where staff control exceptions and what can run automatically.

  6. 06
    FinanceProve the invoice round trip.

    Create, amend and reconcile one test order before go-live.

02 Reference library

Find the object, rule or handoff you need.

Showing all 24 documentation references.

01
Foundation

Workspace, people and customer access

01.1
Supplier setup checklist

Prepare the workspace, brand and implementation owner.

Guide
01.2
Permissions and team access

Give staff the access their operational role requires.

Guide
01.3
Invite and manage customers

Connect customer users to the correct trade account.

Guide
02
Products & pricing

Catalogue structure and commercial context

02.1
Manage products, pricing and featured items

Maintain the customer-visible catalogue and its commercial rules.

Guide
02.2
Add products, images, units and availability

Define the product record buyers and operations rely on.

Guide
02.3
Bulk import products and customer prices

Prepare and validate structured catalogue data before launch.

Guide
02.4
Understand missing products or wrong prices

Trace visibility and price back to the selected customer account.

Guide
03
Customer ordering

Supplier-branded web and mobile journeys

03.1
Customer ordering guide

Understand the customer path from account access to submission.

Guide
03.2
Place an order from web, iOS or Android

Use the same account and catalogue context across every channel.

Guide
03.3
Delivery dates, cut-offs and checkout rules

Understand which operational rules shape checkout.

Guide
03.4
Change, cancel or repeat an order

Keep the customer action connected to the supplier workflow.

Guide
04
Operations

Review, pick, stock, delivery and reporting

04.1
Admin orders, fulfilment and delivery runs

Follow a submitted order through the supplier dashboard.

Guide
04.2
Process orders, picking and substitutions

Keep staff decisions attached to the same order record.

Guide
04.3
Set up delivery runs and route visibility

Connect fulfilment to the delivery context your team uses.

Guide
04.4
Reports and operational exports

Choose output based on the operational question.

Guide
04.5
Stock, warehouses and Xero sync

Understand the boundary between operational stock and finance.

Guide
05
Finance

Invoices, accounting handoff and corrections

05.1
Find invoices and understand invoice status

Read the invoice state from the connected order context.

Guide
05.2
Xero invoicing and accounting

Follow the finance handoff without losing the Porosi order.

Guide
05.3
Troubleshoot Xero sync errors

Use the exact validation result and source order to diagnose a failure.

Guide
05.4
QuickBooks availability and rollout

Review the current integration position before planning a handoff.

Product
06
Apps & API

White-label release and approved system access

06.1
Mobile apps and white-label access

Prepare supplier identity, customer access and release ownership.

Guide
06.2
Mobile and web parity checks

Verify the same supported workflow across each customer channel.

Guide
06.3
Request API access

Agree the purpose, scope and validation plan before credentials are issued.

Access
06.4
Plan an integration handoff

Define system ownership and the records that cross the boundary.

Plan
03 Connected object model

One order is the result of six linked records.

Select an object to see what it owns, what controls it and what it passes into the next stage.

OBJECT / 01

Customer account

The commercial identity behind access, catalogue visibility, pricing and delivery context.

Stores
Customer identity, users, delivery details and commercial relationship.
Controls
Which supplier catalogue, account prices and ordering rules apply.
Passes forward
The account context every new order must retain.
Open account reference
04 Products & pricing

Start with the product record. Attach account context after.

Product data describes what can be sold. Customer records determine who can see it and which commercial price applies.

  1. 01
    Product

    Name, category, image, unit, tax treatment and availability.

  2. 02
    Price context

    Base price, pricing tier or a customer-specific override.

  3. 03
    Customer visibility

    The selected account determines the catalogue and price shown.

Porosi supplier products screen showing the product catalogue
REFERENCE 02.1

Review catalogue records before assigning customer pricing.

05 Order lifecycle

The same order moves from customer intent to finance.

Each team works from the shared order record instead of rebuilding it at every handoff.

  1. 01SubmitCustomer account and basket
  2. 02ReviewSupplier decisions and amendments
  3. 03PickActual quantities and substitutions
  4. 04DeliverRun, handoff and progress
  5. 05InvoiceFinal order value and accounting
Porosi warehouse automation settings for automatic order acceptance and picking slip printing
Automation boundary

Accept and print without losing control.

Porosi can automatically accept incoming orders and send picking slips to a connected printer as orders arrive. Staff still work from the same order when an exception needs attention.

Read the picking workflow
Correction boundary

An invoice does not freeze the operational truth.

If an invoiced order changes, Porosi can update the connected Xero invoice rather than forcing your team to rebuild the order or maintain a separate correction record.

Read the invoice workflow
06 Finance & integrations

Know which system owns the decision.

Porosi carries the wholesale order and its operational amendments. Accounting integrations receive the finance record without replacing the order workflow.

Porosi Xero management screen showing connected invoice controls
System ownership matrixFollow the record, not the logo.
Record or decisionPrimary systemDocumentation rule
Customer accessPorosi

Users enter through a supplier relationship and an approved customer account.

Catalogue visibility & account pricingPorosi

The selected account keeps products and commercial rules attached.

Order review & amendmentsPorosi

Operational decisions remain on the source order through fulfilment.

Connected invoicePorosi + Xero

Porosi controls the order context; Xero receives and updates the accounting invoice.

Ledger, tax reporting & reconciliationXero

The accounting platform remains the finance system of record.

External data exchangeApproved interface

API or ERP access follows an agreed scope and validation plan.

07 White-label apps & API

A release has two identities: your customer brand and the connected system behind it.

Prepare the app-store identity, customer access and integration boundary as one controlled release.

Supplier-branded Porosi mobile ordering app showing products
01Supplier identityName · icon · colour
02Customer contextAccount · catalogue · price
03Shared workflowWeb · iOS · Android
White-label release packet
  1. 01
    Brand identity

    Supplier name, icon, colours and customer-facing domain.

  2. 02
    Store identity

    App identifiers, listing information and release ownership.

  3. 03
    Test context

    Approved customer account, catalogue, pricing and ordering checks.

  4. 04
    Parity approval

    Confirm supported ordering behaviour on web, iOS and Android.

Read the white-label app overview
API ACCESS / CONTROLLEDPermission comes before credentials.

Porosi API access is not self-serve. Contact us with the system, purpose, records and expected direction of data before an interface is approved.

Request API permission
08 Go-live proof

Do not approve screens. Approve one complete order.

Use a representative customer account and follow the same order through the customer channel, supplier team, fulfilment and finance handoff.

Implementation proofNot started
Need implementation context?

Bring the workflow. We will map the dependencies with you.

Use the Help Centre for an immediate product question. Contact Porosi when the answer depends on rollout scope, data ownership or an approved integration.