Change, cancel, or repeat an order

Know when a buyer can reorder, when staff must edit an order, and when support details are required.

Buying on Porosi: Get StartedUpdated 23 June 2026

Guide

Read the full workflow

These articles are written to solve the actual operational issue, not just point you to another settings page.

FAQ

Use the related answers below

If there is a common follow-up question, the relevant FAQ appears alongside the article so you do not have to keep searching.

Support

Escalate with context

If the guide still does not solve it, contact support with the supplier workspace, the account, and the exact step where the workflow breaks.

Repeat an order

Open past orders and choose the previous order you want to repeat. Review quantities, product availability, delivery date, and current prices before submitting.

Change an order

If the supplier has not processed the order yet, contact the supplier team with the order number and requested change. Supplier staff should update the order record before picking or invoicing.

Cancel an order

Cancellation rules are controlled by the supplier. If cancellation is not available in the buyer portal, contact the supplier with the customer account, order number, requested delivery date, and reason.

Avoid duplicate orders

If checkout appears slow, wait for the confirmation screen and then check past orders before submitting again.

Article context

Buying on Porosi: Get Started

Published: 23 June 2026

Related FAQs

Why can I not see products?+

You may be in the wrong account, the product may be inactive or unavailable, or the supplier may not have assigned the product to your catalogue. Check the selected account and ask the supplier to verify product visibility.

Why does the price look wrong?+

A wrong price is usually caused by the selected customer account, pricing tier, customer-specific prices, or current supplier catalogue settings. Confirm the account first, then ask the supplier to check pricing assignment.

Why is checkout disabled?+

Check for missing delivery date, unavailable products, quantity or unit warnings, cut-off rules, and minimum order rules where enabled. Refresh the basket if it has been open for a long time.

Can a buyer cancel or edit an order?+

Cancellation and editing depend on the supplier workflow. If the buyer cannot change it in the portal, contact the supplier with the order number and requested change before picking or invoicing.

Why is a delivery date not available?+

The supplier may not deliver on that day, the cut-off may have passed, or the customer account may not have the right delivery settings. Supplier staff should check delivery days, cut-offs, and runs.

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