Guide
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These articles are written to solve the actual operational issue, not just point you to another settings page.
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Account Access and Invites
Choose the right supplier or customer account
Switch between suppliers, venues, or customer accounts without losing the ordering context.
Account Access and InvitesUpdated 23 June 2026
FAQ
Use the related answers below
If there is a common follow-up question, the relevant FAQ appears alongside the article so you do not have to keep searching.
Support
Escalate with context
If the guide still does not solve it, contact support with the supplier workspace, the account, and the exact step where the workflow breaks.
When this applies
Use this guide if you manage more than one venue, buy from more than one supplier, or belong to both buyer and supplier staff workflows.
What to check
- Open the account or supplier switcher if it is visible.
- Confirm the selected supplier name and customer account before ordering.
- Check the delivery address, pricing, and previous orders match the venue you intend to use.
- If the wrong account is selected, switch before adding products to the basket.
If an account is missing
The supplier may not have invited that email to the account yet, or the invite may still be pending. Ask the supplier admin to check the customer account users list.