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Choose the right supplier or customer account

Switch between suppliers, venues, or customer accounts without losing the ordering context.

Account Access and InvitesUpdated 23 June 2026

When this applies

Use this guide if you manage more than one venue, buy from more than one supplier, or belong to both buyer and supplier staff workflows.

What to check

  1. Open the account or supplier switcher if it is visible.
  2. Confirm the selected supplier name and customer account before ordering.
  3. Check the delivery address, pricing, and previous orders match the venue you intend to use.
  4. If the wrong account is selected, switch before adding products to the basket.

If an account is missing

The supplier may not have invited that email to the account yet, or the invite may still be pending. Ask the supplier admin to check the customer account users list.

If the guide did not solve it, send the point where the workflow broke.

Include the supplier workspace, user email, screen or URL, expected result, actual result, screenshots and any relevant order, invoice or Xero error.

Contact Porosi [email protected] +44 07927 994619 Check service status