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Selling on Porosi: Get Started

Support, troubleshooting and data checks

What to check before raising a support issue and what details support needs.

Selling on Porosi: Get StartedUpdated 28 May 2026
Guide

Read the full workflow

These articles are written to solve the actual operational issue, not just point you to another settings page.

FAQ

Use the related answers below

If there is a common follow-up question, the relevant FAQ appears alongside the article so you do not have to keep searching.

Support

Escalate with context

If the guide still does not solve it, contact support with the supplier workspace, the account, and the exact step where the workflow breaks.

First checks

  • Confirm the tenant and account you are signed into.
  • Refresh the page or restart the app if a screen appears stale.
  • Check whether the same issue happens on web, iOS, and Android.
  • Confirm the user's permissions match the action they are trying to perform.

Send useful details

Include tenant name, user email, customer account, order number if relevant, approximate time, device or browser, screenshots, and the exact action that failed.

Production data

Do not manually change production data unless the issue and fix have been verified. Use the Porosi demo tenant for testing workflows before applying changes to a live tenant.