First checks
- Confirm the tenant and account you are signed into.
- Refresh the page or restart the app if a screen appears stale.
- Check whether the same issue happens on web, iOS, and Android.
- Confirm the user's permissions match the action they are trying to perform.
Send useful details
Include tenant name, user email, customer account, order number if relevant, approximate time, device or browser, screenshots, and the exact action that failed.
Production data
Do not manually change production data unless the issue and fix have been verified. Use the Porosi demo tenant for testing workflows before applying changes to a live tenant.