Always include
- Tenant or supplier name.
- User email.
- Customer account or venue if relevant.
- Screen name or URL.
- Device, browser, iOS app, or Android app.
- Approximate time of the issue.
- What you expected to happen and what happened instead.
- Screenshots or screen recording when possible.
For order, invoice, or sync issues
Include order number, invoice number, Xero contact if known, and the exact error message.