Guide
Read the full workflow
These articles are written to solve the actual operational issue, not just point you to another settings page.
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Troubleshooting
What to send support for a faster answer
Send the exact details support needs so they can reproduce the issue without repeated back-and-forth.
TroubleshootingUpdated 23 June 2026
FAQ
Use the related answers below
If there is a common follow-up question, the relevant FAQ appears alongside the article so you do not have to keep searching.
Support
Escalate with context
If the guide still does not solve it, contact support with the supplier workspace, the account, and the exact step where the workflow breaks.
Always include
- Tenant or supplier name.
- User email.
- Customer account or venue if relevant.
- Screen name or URL.
- Device, browser, iOS app, or Android app.
- Approximate time of the issue.
- What you expected to happen and what happened instead.
- Screenshots or screen recording when possible.
For order, invoice, or sync issues
Include order number, invoice number, Xero contact if known, and the exact error message.