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Customer ordering guide

How customers accept an invite, browse products, place orders, and reorder.

Buying on Porosi: Get StartedUpdated 28 May 2026

Accepting an invite

Open the invite sent by the supplier, set your password, and sign in to the supplier's Porosi portal or white-label app. If you manage more than one account, choose the correct account before ordering.

Placing an order

  1. Browse products by category, search term, featured products, or previous orders.
  2. Add quantities to the basket and check units carefully before checkout.
  3. Select the requested delivery date where the supplier allows it.
  4. Add delivery or order notes only when they are needed by the supplier team.
  5. Submit the order and wait for the order confirmation screen.

Reordering

Use past orders to reorder regular lines faster. Prices, availability, and substitutions may still change based on the supplier's current catalog settings.

If the guide did not solve it, send the point where the workflow broke.

Include the supplier workspace, user email, screen or URL, expected result, actual result, screenshots and any relevant order, invoice or Xero error.

Contact Porosi [email protected] +44 07927 994619 Check service status