Delivery date, cut-off, and checkout problems

You may be in the wrong account, the product may be inactive or unavailable, or the supplier may not have assigned the product to your catalogue. Check the selected account and ask the supplier to verify product visibility.

A wrong price is usually caused by the selected customer account, pricing tier, customer-specific prices, or current supplier catalogue settings. Confirm the account first, then ask the supplier to check pricing assignment.

Check for missing delivery date, unavailable products, quantity or unit warnings, cut-off rules, and minimum order rules where enabled. Refresh the basket if it has been open for a long time.

Cancellation and editing depend on the supplier workflow. If the buyer cannot change it in the portal, contact the supplier with the order number and requested change before picking or invoicing.

The supplier may not deliver on that day, the cut-off may have passed, or the customer account may not have the right delivery settings. Supplier staff should check delivery days, cut-offs, and runs.