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Buying on Porosi: Get Started

Delivery date, cut-off, and checkout problems

Understand why a date is unavailable, why checkout is disabled, or why an order cannot be submitted.

Buying on Porosi: Get StartedUpdated 23 June 2026
Guide

Read the full workflow

These articles are written to solve the actual operational issue, not just point you to another settings page.

FAQ

Use the related answers below

If there is a common follow-up question, the relevant FAQ appears alongside the article so you do not have to keep searching.

Support

Escalate with context

If the guide still does not solve it, contact support with the supplier workspace, the account, and the exact step where the workflow breaks.

Why a delivery date may be missing

  • The supplier does not deliver to that account on the selected day.
  • The order cut-off time has passed.
  • The supplier has not configured delivery days or delivery runs for the account.
  • The order does not meet a supplier rule such as minimum order value where enabled.

Buyer checks

  1. Check the delivery address and selected customer account.
  2. Choose the next available date shown by the supplier.
  3. Remove unavailable items and review basket warnings.
  4. Refresh the basket if the app has been open for a long time.

Supplier admin checks

Review delivery days, cut-off rules, delivery runs, customer delivery settings, and product availability before asking the buyer to try again.