Skip to content
Porosi logoporosi
Book a Demo
Back to Help Center
Buying on Porosi: Get Started

Products are missing or prices look wrong

Check account selection, product availability, pricing tiers, and customer-specific prices before escalating.

Buying on Porosi: Get StartedUpdated 23 June 2026
Guide

Read the full workflow

These articles are written to solve the actual operational issue, not just point you to another settings page.

FAQ

Use the related answers below

If there is a common follow-up question, the relevant FAQ appears alongside the article so you do not have to keep searching.

Support

Escalate with context

If the guide still does not solve it, contact support with the supplier workspace, the account, and the exact step where the workflow breaks.

Common causes

  • The buyer is signed into the wrong customer account or venue.
  • The product is inactive, hidden, unavailable, or not assigned to that customer catalogue.
  • The customer is on the wrong pricing tier.
  • A customer-specific price has not been added or was imported incorrectly.

Buyer checks

  1. Confirm the supplier and customer account at the top of the ordering screen.
  2. Search the exact product name and try browsing the category.
  3. Check whether the same issue appears on web, iOS, and Android.

Supplier admin checks

  1. Open the product and confirm active status, category, image, unit, VAT or tax setup, and availability.
  2. Check the customer account pricing tier.
  3. Check customer-specific pricing if the customer should receive a special price.
  4. Save the product and ask the buyer to refresh the app or page.