Mobile app is blank, stale, or different from web

Fix common iOS and Android app issues and report parity differences with useful reproduction details.

Mobile Apps and White LabelUpdated 23 June 2026

Guide

Read the full workflow

These articles are written to solve the actual operational issue, not just point you to another settings page.

FAQ

Use the related answers below

If there is a common follow-up question, the relevant FAQ appears alongside the article so you do not have to keep searching.

Support

Escalate with context

If the guide still does not solve it, contact support with the supplier workspace, the account, and the exact step where the workflow breaks.

First checks

Confirm the buyer or staff user is in the correct tenant-specific app.
Check whether the same issue appears on web, iOS, and Android.
Pull to refresh where available, then close and reopen the app.
Check the app version if it is visible in settings.
Confirm the user permissions match the action they are trying to perform.

When to report a parity issue

Report when a feature works on web but not iOS or Android, or when iOS and Android show different product, order, report, stock, or customer information.

Details support needs

Send tenant, app platform, app version, user email, screen name, screenshots, and exact steps to reproduce.