First checks
- Confirm the buyer or staff user is in the correct tenant-specific app.
- Check whether the same issue appears on web, iOS, and Android.
- Pull to refresh where available, then close and reopen the app.
- Check the app version if it is visible in settings.
- Confirm the user permissions match the action they are trying to perform.
When to report a parity issue
Report when a feature works on web but not iOS or Android, or when iOS and Android show different product, order, report, stock, or customer information.
Details support needs
Send tenant, app platform, app version, user email, screen name, screenshots, and exact steps to reproduce.