Guide
Read the full workflow
These articles are written to solve the actual operational issue, not just point you to another settings page.
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Troubleshooting
No products, empty reports, or missing orders
Use a fast checklist when a screen looks empty but data should exist.
TroubleshootingUpdated 23 June 2026
FAQ
Use the related answers below
If there is a common follow-up question, the relevant FAQ appears alongside the article so you do not have to keep searching.
Support
Escalate with context
If the guide still does not solve it, contact support with the supplier workspace, the account, and the exact step where the workflow breaks.
Check scope first
- Tenant: confirm the user is in the correct supplier workspace.
- Account: confirm the correct customer account or venue is selected.
- Date range: reports often default to a narrow range.
- Status: orders may be filtered by submitted, processing, invoiced, paid, cancelled, or draft.
- Permissions: the user may not have access to the data type.
Then refresh safely
Refresh the page or app, clear the search term, remove filters, and try a known recent order or product. Do not create duplicate data just to make a list appear.