Baseline manual work
Record how orders arrive today, who retypes them and where staff spend time clarifying details.
A useful ROI case starts with order desk time, manual retyping, correction work, delivery details and finance cleanup before comparing a branded app and web rollout.
Manual channels counted
Buyer adoption tracked
Corrections reviewed
Finance cleanup compared
Real Porosi product screens. Customers can order on iOS, Android or the web, and submitted orders appear in the supplier dashboard for review.
The strongest buying case avoids borrowed percentages and measures how much work changes when customers move from calls, emails and WhatsApp into supplier-owned ordering.
Record how orders arrive today, who retypes them and where staff spend time clarifying details.
Measure which accounts place usable app or web orders rather than counting invites alone.
Compare notes, wrong products, missed delivery details and follow-up calls before and after rollout.
Check whether cleaner reviewed orders reduce invoice preparation and accounting cleanup.
A buyer builds the order from the products, prices and history available to their account. When they press submit, baseline order desk time, manual retyping, app adoption and web ordering stay with the order, so the supplier can check it without retyping a call, email or message.
The supplier team receives one order record with baseline order desk time, manual retyping, app adoption and web ordering. Staff can check exceptions before picking, delivery or invoice preparation begins.
Staff interpret and retype routine orders from scattered channels.
Measure how many repeat orders arrive as structured customer baskets.
A sent link does not prove order habits changed.
Track accounts that place real orders with the right products, prices and delivery details.
Invoice preparation inherits missing notes, substitutions or account issues.
Compare how much cleanup remains after dashboard review.
Start with accounts that already order frequently enough to show whether app and web ordering changes the workload.
Count order channels, retyping time, correction reasons and finance cleanup before inviting customers.
Move a small group of repeat customers into the branded app and web route.
Review adoption, corrections and downstream next step before widening the rollout.
The strongest buying case avoids borrowed percentages and measures how much work changes when customers move from calls, emails and WhatsApp into supplier-owned ordering.
A clear current-cost baseline before software spend is judged. Evidence that customers actually adopt app and web ordering.
Fewer routine calls, emails and message threads to interpret. Cleaner customer, product and delivery detail before fulfilment.
Start with accounts that already order frequently enough to show whether app and web ordering changes the workload.
Bring current order channels, staff effort, customer groups, correction examples and invoice preparation issues so the case is built from your real trading week.