Move routine orders online
Give regular customers branded app and web ordering for products they already buy.
Wholesale Customer Service Software
Wholesale customer service improves when routine orders stop becoming support work.
Move predictable order capture into branded app and web ordering while staff keep customer details, exceptions and support visible in the supplier workflow.
Example order
Customer service order desk
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01
Routine order self-served
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02
Account question visible
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03
Exception kept for staff
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04
Cleaner order reviewed
Real Porosi product screens. Customers can order on iOS, Android or the web, and submitted orders appear in the supplier dashboard for review.
Customer service clarity
Protect service time for the questions that actually need people.
Customer service teams must not spend the morning rebuilding routine baskets before they can help customers with substitutions, delivery questions or account issues.
Keep customer details close
Product access, account prices, order history and delivery detail stay tied to the customer.
Surface exceptions clearly
Changed quantities, substitution notes and account questions stay visible for staff review.
Support without retyping
The team can focus on customer judgement instead of reconstructing predictable orders.
One order, two perspectives
Better customer service starts by removing avoidable order admin.
A buyer builds the order from the products, prices and history available to their account. When they press submit, customer self-service orders, account questions, exceptions and substitutions stay with the order, so the supplier can check it without retyping a call, email or message.
Customer side
Customers need
- A fast route for routine orders that still feels direct to the supplier.
- Confidence that staff can help with exceptions and account questions.
- Order history, usual products and delivery details without another phone call.
Supplier side
Service teams need
- Less routine order chasing before peak fulfilment work starts.
- Customer details visible when a customer needs help.
- A dashboard workflow that separates predictable orders from support issues.
What the supplier receives
What matters in customer service software: support time protected.
The supplier team receives one order record with customer self-service orders, account questions, exceptions and substitutions. Staff can check exceptions before picking, delivery or invoice preparation begins.
Routine orders
Manual chasing
Staff spend service time collecting known orders.
Self-service ordering
Customers submit repeat baskets in a structured supplier-owned route.
Account questions
Scattered context
Staff piece together prices, products and previous messages.
Account-aware review
Order history and account detail stay close to the conversation.
Exceptions
Buried notes
Substitutions and delivery questions compete with routine admin.
Visible support path
Exceptions are easier to spot before fulfilment decisions.
Rollout
Start with accounts that create routine service load.
Use customers who order frequently and still call or message for predictable baskets, price checks or delivery questions.
Pick support-heavy accounts
Choose customers that contact the desk often for repeat orders or small changes.
Load real context
Use actual usual products, account pricing, order history and delivery expectations.
Review service impact
Compare what staff can stop chasing with what still needs human support.
FAQ
Frequently asked questions about Wholesale Customer Service Software
How would Wholesale Customer Service Software work for a regular customer?
Customer service teams must not spend the morning rebuilding routine baskets before they can help customers with substitutions, delivery questions or account issues.
What can buyers do with customer service?
A fast route for routine orders that still feels direct to the supplier. Confidence that staff can help with exceptions and account questions.
What does the supplier team receive from customer service?
Less routine order chasing before peak fulfilment work starts. Customer details visible when a customer needs help.
How does Porosi start a rollout?
Use customers who order frequently and still call or message for predictable baskets, price checks or delivery questions.
See it with your own accounts
Map customer service around your live ordering workload.
Bring routine customer orders, common questions and support-heavy accounts so the demo shows where staff time can be protected.