Capture the issue
Keep customer notes, changed quantities and unusual product requests inside the order workflow where staff can see them.
Wholesale Order Exception Management
Keep order exceptions visible instead of burying them in calls, notes and invoice cleanup.
Track changed quantities, unavailable products, delivery instructions, pending edits and finance-sensitive order issues in the supplier review workflow.
Example order
Exception review flow
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01
Order detail changes
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02
Exception stays visible
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03
Staff decides next action
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04
Next step keeps the context
Real Porosi product screens. Customers can order on iOS, Android or the web, and submitted orders appear in the supplier dashboard for review.
Exception route
Exception management must surface uncertainty before the team acts.
The hard orders are the ones with changed quantities, unavailable lines, substitutions, late notes or finance-sensitive questions. Porosi keeps those issues close to the order record for staff review.
Separate normal from uncertain
Let routine orders move through review while uncertain details remain visible for the people who decide what happens next.
Protect the next step
Make exception context available before picking, delivery planning or invoice preparation relies on the record.
Keep judgement human
Use status and review cues to support staff decisions while staff retain control of exceptions.
One order, two perspectives
Exception handling is where wholesale ordering software proves whether it understands real operations.
A buyer builds the order from the products, prices and history available to their account. When they press submit, changed quantities, unavailable products, substitutions and delivery notes stay with the order, so the supplier can check it without retyping a call, email or message.
Customer side
Customers need
- A place to add practical notes without losing them.
- Confidence that substitutions or changed quantities are seen by the supplier.
- A familiar supplier-owned route for repeat ordering even when the order is not perfect.
Supplier side
Order desk teams need
- Changed lines, pending edits and cancelled orders visible in context.
- Delivery, product and account issues easy to inspect before fulfilment.
- Cleaner finance preparation when exceptions affect invoice detail.
What the supplier receives
Measure exception management by what it prevents later.
The supplier team receives one order record with changed quantities, unavailable products, substitutions and delivery notes. Staff can check exceptions before picking, delivery or invoice preparation begins.
Unclear lines
Hidden in messages
Staff discover the problem after the order is already moving.
Visible exception
Changed products, notes and quantities stay attached for review.
Team action
Everyone asks again
Operations, sales and finance repeat the same clarification.
Shared context
The order record shows why a decision is needed.
Outcome
Invoice dispute
Finance receives a record that does not explain the change.
Cleaner next step
The reviewed order carries the exception context forward.
Rollout
Check exception management with the orders that normally slow the team down.
Use substitutions, unavailable products, late notes, quantity changes and finance-sensitive lines to see whether staff can review the issue in context.
Collect hard examples
Choose orders that recently needed callbacks, replacements or invoice corrections.
Send them through review
Place the order through customer and assisted routes so staff see the same dashboard habit.
Check decision evidence
Confirm whether the order record explains the change before the next team acts.
FAQ
Frequently asked questions about Wholesale Order Exception Management
How would Wholesale Order Exception Management work for a regular customer?
The hard orders are the ones with changed quantities, unavailable lines, substitutions, late notes or finance-sensitive questions. Porosi keeps those issues close to the order record for staff review.
What can buyers do with wholesale order exceptions?
A place to add practical notes without losing them. Confidence that substitutions or changed quantities are seen by the supplier.
What does the supplier team receive from wholesale order exceptions?
Changed lines, pending edits and cancelled orders visible in context. Delivery, product and account issues easy to inspect before fulfilment.
How does Porosi start a rollout?
Use substitutions, unavailable products, late notes, quantity changes and finance-sensitive lines to see whether staff can review the issue in context.
See it with your own accounts
Use difficult wholesale orders in an exception review demo.
Use changed quantities, product questions and delivery notes so the workflow is tested against the orders that matter.